Review of Best Practices for People Managers and Supervisors

[Stephen Campana]

[Following is an official OnlineBookClub.org review of "Best Practices for People Managers and Supervisors" by M. Thomas Jackson.]

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4 out of 5 stars

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In “Best Practices for People Managers & Supervisors: a quick reference guide,” M. Thomas Jackson provides the reader with a comprehensive set of principles for managing people in a business environment. The book consists of three sections: Best Practices for Managing Customers, Best Practices for Managing Employees, and Best Practices for Managing Crisis.

Basically, this is a manual that follows a rigid structure. A topic is presented, followed by a brief overview, a list of “Best Practices” about each topic, and a bulleted list of items under each of the best practices. For example, the topic of Consistent Messaging is broken up into the following Best Practices: Organizational Standards, Training and Development, Tools and Technology, Quality Control, Internal Communication, Customer Feedback, Brand Consistency, Crisis Communication, Personalization within Limits, and Cross-Department Coordination. A brief explanation follows each item. Each of the three sections ends with a short summary.

If this sounds a bit dry, it’s because it is. Don’t get me wrong; This is a good book that’s filled with valuable information for business people. However, it is a bit monotonous. The layout is drab and lifeless. Some font changes, splashes of color, or images would have helped a lot. Frankly, this book reads too much like a very long laundry list. It may appeal to business majors and managers, but I don’t think the layman will enjoy it very much. In defense of the author, however, it was “designed to equip managers and supervisors with the tools, strategies, and confidence needed to navigate such challenges independently and effectively.” Therefore, I am giving it 4 out of 5 stars. The editing is very good (I found no errors), the writing is solid, and the book is packed with good information for business managers. Bottom line: This book is a good resource for its target audience but probably a tad dry for anyone else.

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Best Practices for People Managers and Supervisors
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[Britney Jacobs]

Managing people is not a day job, it requires patience and persistence, a guide like this would help business owners.

[Mary John 10]

Best Practices for People Managers & Supervisors: A Quick Reference Guide by M. Thomas Jackson offers a concise and practical approach to effective management. Divided into three sections—managing customers, employees, and crises—the book provides clear principles and strategies to navigate various challenges in a business environment, making it an invaluable resource for supervisors and managers.