Help opening ebook files (epub, mobi, PDF, etc.)

[Mersadez Sewell]

1. PDF.
2. First tried Firefox on PC, then the Kindle for PC.
3. Yes.
4. Usually, the file automatically opens in a new tab on Firefox. For Kindle app, File- Import PDF-…-Double click on PDF, then I can open it.
5. Initially clicking the link, it opens a new tab, but the pdf will not load. Tried to open from the Firefox System Viewer, error message. Same with Kindle App.
6. Firefox System Viewer: “We can’t open this file. Something went wrong.”
Kindle App: “The book could not be opened. Please remove the book from your device and redownload it.”
7. Yes.

[gali]

1. PDF.
2. First tried Firefox on PC, then the Kindle for PC.
3. Yes.
4. Usually, the file automatically opens in a new tab on Firefox. For Kindle app, File- Import PDF-…-Double click on PDF, then I can open it.
5. Initially clicking the link, it opens a new tab, but the pdf will not load. Tried to open from the Firefox System Viewer, error message. Same with Kindle App.
6. Firefox System Viewer: “We can’t open this file. Something went wrong.”
Kindle App: “The book could not be opened. Please remove the book from your device and redownload it.”
7. Yes.

You need to convert the Mobi to read it on Kindle. If the file doesn't open, you need to report it via your Update tab.

[Kyla Grogan]

1. Pdf

2. Hp laptop

3.Yes

4. I usually just hit open to the file and it opens

6. No it doesn’t

7. Failed to open PDF

8. yes

[Alisa Zabel]

1. PDF
2. iPhone
3. No
4. Downloaded Nook and Kindle apps, used two different browsers
5. Step 2
6. Can’t Open This Page
7. Nook and Kindle

[Carina+]

1. PDF
2. Safari to Preview on Mac, then Safari to download on iPhone
3. Yes
4. Click "download" or the hyperlink; the file drops into my downloads folder automatically, and I click on it to open
5. It goes wrong after the file drops into my downloads folder. When I click on the file to open it, an error message pops up.
6. "The file could not be opened. It may be damaged or use a file format that Preview doesn't recognize."
7. Yes. I tried to use the "click here to download the FREE Kindle Reading App" hyperlink on the page for the Update Status, but the link loaded to "Sorry we couldn't find that page" on both my computer and phone. I have the Kindle app on both of them, but the format of the book is a .pdf, not a .mobi file.

[gali]

1. Pdf

2. Hp laptop

3.Yes

4. I usually just hit open to the file and it opens

6. No it doesn’t

7. Failed to open PDF

8. yes

You should report it via your Update tab.

[gali]

1. PDF
2. iPhone
3. No
4. Downloaded Nook and Kindle apps, used two different browsers
5. Step 2
6. Can’t Open This Page
7. Nook and Kindle

You should report it via your Update tab.

[gali]

1. PDF
2. Safari to Preview on Mac, then Safari to download on iPhone
3. Yes
4. Click "download" or the hyperlink; the file drops into my downloads folder automatically, and I click on it to open
5. It goes wrong after the file drops into my downloads folder. When I click on the file to open it, an error message pops up.
6. "The file could not be opened. It may be damaged or use a file format that Preview doesn't recognize."
7. Yes. I tried to use the "click here to download the FREE Kindle Reading App" hyperlink on the page for the Update Status, but the link loaded to "Sorry we couldn't find that page" on both my computer and phone. I have the Kindle app on both of them, but the format of the book is a .pdf, not a .mobi file.

You should report it via your Update tab.

[Kaitlyn Price]

1. PDF
2. iPhone
3. Yes
4. Typically click on the “download” link and it either takes me to a second page with the PDF visible or sends the file to my downloads. From there I can save the PDF from the second page or open it directly from my downloads.
5. I clicked the download link and it takes me to a second page with an error message.
6. The error message says “a problem repeatedly occurred”.
7. I reas the “Top Tips” above.

[gali]

1. PDF
2. iPhone
3. Yes
4. Typically click on the “download” link and it either takes me to a second page with the PDF visible or sends the file to my downloads. From there I can save the PDF from the second page or open it directly from my downloads.
5. I clicked the download link and it takes me to a second page with an error message.
6. The error message says “a problem repeatedly occurred”.
7. I reas the “Top Tips” above.

You should report it via your Update tab.

[Therese Muetu]

1. In what file format is the ebook : epub

2. What device are using to try to open it? PC

3. Have you ever successfully opened a file in that format on that device before? no ,

4. i clicked on the obc reader link provided ,the page opened but i don't see where to search for the book
5. I have never used this app

6. no

7.yes i did

[gali]

1. In what file format is the ebook : epub

2. What device are using to try to open it? PC

3. Have you ever successfully opened a file in that format on that device before? no ,

4. i clicked on the obc reader link provided ,the page opened but i don't see where to search for the book
5. I have never used this app

6. no

7.yes i did

You need to download and save the book first, and then move it to the App. You may need the Nook App to read it.

[Arnellia Thompson]

1. I chose to use .PDF format.
2.I attempted to download on my laptop
3. Yes, I've opened other .pdf files before in adobe Acrobat Reader
4. I clicked to download the ebook, clicked on the bottom of the screen and got this message "Error, Failed to load PDF document". Then I navigated to my download folder and click on the document and this message popped up.
Adobe Acrobat Reader could not open 'Just-Give-Me-a-Place-to-Land.pdf' because it is either not a supported file type or because the file has been damaged.
(for example, it was sent as an email attachment and wasn't correctly decoded).
5. As soon as I click on the file name an error pops up.
6. see answer #4
7. yes

[gali]

1. I chose to use .PDF format.
2.I attempted to download on my laptop
3. Yes, I've opened other .pdf files before in adobe Acrobat Reader
4. I clicked to download the ebook, clicked on the bottom of the screen and got this message "Error, Failed to load PDF document". Then I navigated to my download folder and click on the document and this message popped up.
Adobe Acrobat Reader could not open 'Just-Give-Me-a-Place-to-Land.pdf' because it is either not a supported file type or because the file has been damaged.
(for example, it was sent as an email attachment and wasn't correctly decoded).
5. As soon as I click on the file name an error pops up.
6. see answer #4
7. yes

You should report it via your Update tab, then.

[Anne Weeks]

1. PDF
2. iPhone or iPad
3. Yes
4. Clicking the link generally just opens the file.
5. Error message received.
6. Do you get an error message? If so, what is the exact wording of the error message?
‘A problem repeatedly occurred on….’
7. I have the following apps: Kindle, B&N, Adobe Reader