Name Verification Problem [resolved]

[Joy Max]

I tried to do the name verification for the bonus points, but I was told that the names on my OBC and Facebook accounts were different from the ones on my Paypal. I've changed my OBC and Facebook account names to the ones on my Paypal, but the bonus points aren't reflecting. What do I do?

[Cecilia_L]

I tried to do the name verification for the bonus points, but I was told that the names on my OBC and Facebook accounts were different from the ones on my Paypal. I've changed my OBC and Facebook account names to the ones on my Paypal, but the bonus points aren't reflecting. What do I do?

Hi,
Thanks for reaching out.
Can you please clarify how long it has been since you updated your OBC and Facebook account names?

[Joy Max]

I updated them two days ago

[Kaitlyn Canedy]

I updated them two days ago

Hi,

Thank you for reaching out. Have you updated your score recently? If so, what is the message you receive in the section for the ten bonus points? Thanks!

[Joy Max]

I updated them two days ago

Hi,

Thank you for reaching out. Have you updated your score recently? If so, what is the message you receive in the section for the ten bonus points? Thanks!

Your Facebook name was successfully recorded, but that does not match your username.
This is the message. I've changed my facebook name. Do I need to resend the number?

[Melisa Jane]

I updated them two days ago

Hi,

Thank you for reaching out. Have you updated your score recently? If so, what is the message you receive in the section for the ten bonus points? Thanks!

Your Facebook name was successfully recorded, but that does not match your username.
This is the message. I've changed my facebook name. Do I need to resend the number?

Hi.

Thank you for the inquiry. Unfortunately, once your Facebook information is submitted, it cannot be submitted again. If you have any other questions, please let me know.

Thank you.
Melissa.
Official Reviewer Representative

[Katherine Powell-Polkey]

Hi, I'm having a similar issue. My OBC name and Facebook name match, but my PayPal name is a partial match because it's still under my maiden name since I had the account before I got married.

[Melisa Jane]

Hi, I'm having a similar issue. My OBC name and Facebook name match, but my PayPal name is a partial match because it's still under my maiden name since I had the account before I got married.

Hi.

Thank you for reaching out. Are you able to update your PayPal display name?

Thank you.
Melissa.
Official Reviewer Representative

[Katherine Powell-Polkey]

Yes, I was able to do so yesterday.

[Alice Heritage]

Yes, I was able to do so yesterday.

Hi, Katherine,

Unfortunately, it may not be possible to get the bonus points if a different PayPal name was already recorded in the database. However, I have sought clarification from my manager in this case. Please allow up to two business days for a response.

Best regards,

ButterscotchCherrie (Official Reviewer Representative)

[Katherine Powell-Polkey]

Thank you. I'm just confused because it was still my name without the hyphen. It was Katherine Powell, and the same email.

[Melisa Jane]

Thank you. I'm just confused because it was still my name without the hyphen. It was Katherine Powell, and the same email.

Hi.

Thank you for the clarification. Since it's the system that verifies whether the name matches, even the slightest variation can cause this issue. This is why you are advised to ensure the name matches before asking for the verification.

Thank you.
Melissa.
Official Reviewer Representative

[Katherine Powell-Polkey]

Ok. That makes sense. Thank you.

[Alice Heritage]

Ok. That makes sense. Thank you.

Hi,

Did this finally get fixed?

[Sara Nóbrega Bartolomeu]

Hi, I updated my name on facebook..
how can i have it verified again?