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Phone verification help
Posted: 02 Jul 2023, 00:13
by Wayne Njoroge
I have tried multiple times to verify my phone munber but still cant verify or update my status. I have recieved overdue email reminders but when I select the link in the emails to update. I am still redirected to the phone verification page. Kindly help.
Re: Phone verification help
Posted: 02 Jul 2023, 03:21
by CikuKimari
Hi, I'm also having the same problem.
Re: Phone verification help
Posted: 02 Jul 2023, 23:01
by Wayne Njoroge
I really wish they fix the issue. I am recieving overdue remainders to update my review page but I cant update and I am worried it will affect my overall review score.
Re: Phone verification help
Posted: 03 Jul 2023, 04:26
by ErisDecember
Same here. Been trying to update my status since Thursday and I keep getting overdue remainders to update and every link redirects me to the phone verification page. My overall review score is definitely taking the hit now. Hoping the issue is soon resolved.
Re: Phone verification help
Posted: 03 Jul 2023, 05:45
by Melisa Jane
Hi,
Thank you for reaching out. Can one of you please send a short video showing the error message you are referring to?
Thank you.
Melissa.
Official Reviewer Representative
Re: Phone verification help
Posted: 04 Jul 2023, 08:50
by ErisDecember
Melissa Jane wrote: ↑03 Jul 2023, 05:45
Hi,
Thank you for reaching out. Can one of you please send a short video showing the error message you are referring to?
Thank you.
Melissa.
Official Reviewer Representative
Hi, the issue seems resolved now as I have managed to verify phone number. I have however received points deductions since I haven’t been able to update the status in almost a week. Is there a way to fix this? Thank you.
Re: Phone verification help
Posted: 31 Jul 2023, 17:53
by Kirsi Cultrera
Booksmart-56 wrote: ↑02 Jul 2023, 00:13
I have tried multiple times to verify my phone munber but still cant verify or update my status. I have recieved overdue email reminders but when I select the link in the emails to update. I am still redirected to the phone verification page. Kindly help.
Hello,
And thank you for reaching out. I am very sorry for the delay in answering your message. I am following up on this; has this issue already been resolved, or do you still need help with it?
Let me know if there's anything I can do for you.
Thank you, and have a good day,