Mumbo Jumbo From Support

[Alissa Nesson]

Yes, he is frequently unhelpful. I’ve seen him do it to others as well. The fact is, if you’re correct in your assertion and you have proof of it, it should be a no brainer to fix. I don’t know why it isn’t and I’m so sorry these are your first experiences here. You can contact support about that review that hasn’t been verified and see if you can get anywhere with them. Maybe you will, maybe you won’t, but give it a try. Don’t let them forget about it. I don’t know why things are so difficult and inconsistent here. I hope things get better. Feel free to send me a message anytime if you wanna talk because I definitely get it.

[Alissa Nesson]

Quick question for you all. Does anyone know what is required to become a member of the support staff? Are there any qualifications needed? Are they volunteers or are they employees? If you have any answers I’m very curious about how they are chosen. Same for administrators, if you know. Thanks!

They are paid. He said as much to me in our conversation on Facebook, and I have also seen an old (2023) thread on his other forum (philosophy) advertising for trainee positions starting at $10 per hour.

https://onlinephilosophyclub.com/forums ... p?p=447266

Thank you! I was starting to wonder if those people were AI. I tried to find out what was required because they’re so frequently unhelpful or misinformed that I was curious and nobody would tell me anything except that I should join Scott’s mentorship program. I’m not interested in the job, but I was interested in the information and it was like it was a big secret. Doesn’t look like it takes any qualifications except being stoic. That explains a lot.

[Tijesuni Ayobami]

I totally get the frustrations. Took a long time to fix one of my issues too. By the way, does anyone know if you can use the PayPal of a family member if you don't have one

[Alissa Nesson]

I totally get the frustrations. Took a long time to fix one of my issues too. By the way, does anyone know if you can use the PayPal of a family member if you don't have one

Hey! It says on the site that you can only use your own PayPal account. Can you create one?

[Annabell Samuel]

I don't want to believe I'm the only one who has had it good with the support team. I will be ungrateful if I say that you can't get the help you need because they have helped me countless times, especially in the last few weeks. Granted, I encountered some challenges with different people attending to me and having to make me repeat my request or delay in attending to my concern (I had a case that took about 2 weeks or so to resolve). However, I've also had prompt solutions (in less than 24 hours). Maybe I have had to build up my patience threshold in working with different organization's support teams. Though the support system can be improved, I don't want to believe you can't get the help you need. Just so you know, I have had two reviews rejected for inaccurate PRQ unrejected after I articulated my appeal to the support team, providing enough evidence of wrongful rejection. I have also had scorecards that an editor refused to revise changed by an admin after I appealed. I guess we just have to be patient with the support team.

[Alissa Nesson]

I’m happy to hear you have had good and fair experiences with the support team. The fact is, however, that they can frequently be completely useless no matter how patient you are. I know many people have photographic evidence that they’re correct in their PRQ disputes and have still lost. I myself have had instances of emailing and messaging support for weeks and still getting nowhere with my issues. I have even been lied to about what support says they’re going to do. There are a lot of different people on the support staff and there have been one or two times when I have been shocked to encounter someone who was incredibly helpful and I was incredibly grateful. I hope that you continue to have good experiences with them. As you participate with OBC for longer and have more experience here, you may come to understand what we’re talking about, but everyone’s experiences here are real and valid. Patience is necessary here, but it is not always enough.

[Gerry Steen]

Wow! It's amazing how spot on all of you are in matching my experiences with the support team. Once you get over the frustration and think about, it is very comical. This is the way it goes. Step 1. You, the reviewer, send in your concern with an adequate explanation about either the editor score being miscalculated or another issue you would like to have an explanation for. Step 2. Support person A responds with confusion and asks for screenshots. Step 3. You send in the required screenshots. Step 4. Support person B answers that they are happy to help and that they will leave this info for support person A. Step 5. A week passes with no response from support person A. Step 6. You send in a request to all involved, who really want to help you lol, to give you an answer. Step 7. No answer given. The issue has been dropped. Listen to the crickets! What a joke! I think that the person who responds to your request first, say support person A, should be solely responsible for solving your issue. That way they cannot spread the blame among 3 or more support people who have answered and end up asking if there is anything else they can help you with. This kind of support makes OBC lose credibility. It must be improved so that the support people will be enabled to give better support. With 3 or more people answering your concerns, information gets lost or misunderstood like in the telephone game. Scott, we're all in it together. If you could solve this problem, we would all be so happy! We don't want to complain, but we would like to offer solutions and see them working. Let's do this!

[Shirley Ann Riddern Labzentis]

Yes, Gary, you hit the nail on the head. I have had a problem for months now, and every time I bring it up to them, a different moderator answers and asks for screenshots. After a few days and no answer, I'll mention my situation again. Another moderator will step in and ask for screenshots again. Still no answer, and it goes on and on. Even if they do not know how to help you, don't you think it would be polite to reply to your situation with a "Gee, I do not know how to proceed with this, but I will get you someone who can?" But, alas, you get no reply.

[Esther-David]

I spoke to Scott a day or two ago through Facebook, and even went through the trouble of posting 4 or 5 screenshots on there for him. He was completely unhelpful and unapologetic. Instead of offering empathy or, more importantly, actual solutions to either of my issues, he just gave me back-handed pseudo-philosophical nonsense.

My first review is now beyond two months since publishing and not paid (so much for a three week timeline), with a message on my history tab suggesting that mods have not even taken a look at the last verification step I completed over three weeks ago now. And my second review remains wrongfully rejected.

That is so frustrating!!! I'm in a similar situation timeline-wise. Any update on your reviews?