Mumbo Jumbo From Support
Moderator: Official Reviewer Representatives
- Shirley Ann Riddern Labzentis
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Mumbo Jumbo From Support
- Alissa Nesson
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- Once On This Island
- Shirley Ann Riddern Labzentis
- Previous Member of the Month
- Posts: 663
- Joined: 29 Nov 2022, 21:32
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- Bookshelf Size: 223
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- Latest Review: The Girls in the Hall by Tony Andras
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- Alissa Nesson
- Book of the Month Participant
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- Once On This Island
- Ceildric
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As others, I have found the responses unhelpful, bordering on rude. And to really take the cake, today I have been told there is nothing they can do when they wrongfully rejected my review (I identified profanity, they claimed there was none in the book, I have the screenshots to prove it).
- Alissa Nesson
- Book of the Month Participant
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- Joined: 11 Jul 2023, 09:41
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- Latest Review: Toni the Superhero by R.D. Base
- Once On This Island
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- In It Together VIP
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I wonder if authors are also aware of the review guidelines. I've had two of my reviews rejected after indicating an instance of profanity. I'm wondering if authors are aware of the profanity guide. Because, you can proof with screenshots but it will still get rejected.Ceildric wrote: ↑05 Apr 2024, 19:07 I have had nothing but awful experiences with support. For a site that will absolutely nitpick reviewers over sometimes subjective or stylistic grammatical choices, and severely over values such "errors" in their score calculus, it is shocking how poor the reading comprehension and language skills of its support staff are.
As others, I have found the responses unhelpful, bordering on rude. And to really take the cake, today I have been told there is nothing they can do when they wrongfully rejected my review (I identified profanity, they claimed there was none in the book, I have the screenshots to prove it).
Eckhart Aurelius Hughes
- Alissa Nesson
- Book of the Month Participant
- Posts: 317
- Joined: 11 Jul 2023, 09:41
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- Bookshelf Size: 48
- Reviewer Page: onlinebookclub.org/reviews/by-alissa-nesson.html
- Latest Review: Toni the Superhero by R.D. Base
- Once On This Island
- Ceildric
- Book of the Month Participant
- Posts: 44
- Joined: 30 Nov 2023, 18:26
- Currently Reading: Madrigal's Magic Key to Spanish
- Bookshelf Size: 61
- Reviewer Page: onlinebookclub.org/reviews/by-ceildric.html
- Latest Review: Nimue: Freeing Merlin (Barnes & Noble Edition) by Ayn Cates Sullivan
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The worst part is that they are not the least bit honest or apologetic about it. Nor are they taking ownership of their screw-up and attempting to put in the leg work to reach someone that can solve it. Nor are they connecting me with someone with that power, or someone that can actually read and understand English.Alissa Nesson wrote: ↑06 Apr 2024, 22:14 I’m so sorry. I hate reading things like this because I know how much time and energy it takes to write a good review and I know how upset I would be if that happened to me. I assume if I write enough reviews, one day it will. It’s frustrating because if support can’t do anything about it then who else can you ask?
Instead, they think they have done their job perfectly by sending me to a suggestion thread I can upvote, from last year. So I can hope and pray that maybe someday, someone will fix the issue for future reviewers. Ridiculous.
- Alissa Nesson
- Book of the Month Participant
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- Joined: 11 Jul 2023, 09:41
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- Once On This Island
- Oluwagbenga Akangbe
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I had this same exact issue and was talking to Shirley about it days ago. I sent video proofs to them and the support team approved and unrejected the PRQ, only for an editor to still mark the PRQ wrong and say the exact same thing about the profanity once again.Ceildric wrote: ↑05 Apr 2024, 19:07 I have had nothing but awful experiences with support. For a site that will absolutely nitpick reviewers over sometimes subjective or stylistic grammatical choices, and severely over values such "errors" in their score calculus, it is shocking how poor the reading comprehension and language skills of its support staff are.
As others, I have found the responses unhelpful, bordering on rude. And to really take the cake, today I have been told there is nothing they can do when they wrongfully rejected my review (I identified profanity, they claimed there was none in the book, I have the screenshots to prove it).
You won't believe after 10 days and 75 mails, no one has still been able to help me, lol. They keep passing me around various supports, answering vaguely and wrongly and some just answer like they either didn't read my messages even after capitalizing important details to them or close to being rude.
They told me only the review admin could fix my issue, the review admin said the issue doesn't concern them and only support can fix it and I was about to explode this afternoon from the back and forth. That aside, they hardly have actual help or information to any issue and act like you should just suck it up whatever happens even when it's blatantly and clearly their fault the issue in the first place.
For a site with such rigid system and criticizing almost every step of reviewers' steps, the support system is almost non to existent and it's starting to get tiring, sigh.
- Alissa Nesson
- Book of the Month Participant
- Posts: 317
- Joined: 11 Jul 2023, 09:41
- Currently Reading:
- Bookshelf Size: 48
- Reviewer Page: onlinebookclub.org/reviews/by-alissa-nesson.html
- Latest Review: Toni the Superhero by R.D. Base
- Once On This Island
- Alissa Nesson
- Book of the Month Participant
- Posts: 317
- Joined: 11 Jul 2023, 09:41
- Currently Reading:
- Bookshelf Size: 48
- Reviewer Page: onlinebookclub.org/reviews/by-alissa-nesson.html
- Latest Review: Toni the Superhero by R.D. Base
- Once On This Island
- Ceildric
- Book of the Month Participant
- Posts: 44
- Joined: 30 Nov 2023, 18:26
- Currently Reading: Madrigal's Magic Key to Spanish
- Bookshelf Size: 61
- Reviewer Page: onlinebookclub.org/reviews/by-ceildric.html
- Latest Review: Nimue: Freeing Merlin (Barnes & Noble Edition) by Ayn Cates Sullivan
- Reading Device: B00JG8GOWU
- 2024 Reading Goal: 200
- 2024 Goal Completion: 3%
I spoke to Scott a day or two ago through Facebook, and even went through the trouble of posting 4 or 5 screenshots on there for him. He was completely unhelpful and unapologetic. Instead of offering empathy or, more importantly, actual solutions to either of my issues, he just gave me back-handed pseudo-philosophical nonsense.Alissa Nesson wrote: ↑07 Apr 2024, 12:19 I understand. I’ve been through similar suggestions while trying to solve a different problem. It’s very frustrating because someone must be in charge. Sometimes on the OBC Facebook page I see Scott asking people for their PRQ dispute codes so someone can look into them. I don’t know how much that helps, though, unless he does it personally. I don’t know who these support staff people are but sometimes they don’t seem to understand or care what you’re asking. It’s not unusual to be sent to a thread on here or a page that talks about the topic you’re asking about but doesn’t quite answer the question. And I know it’s impossible to get them to look into anything further if they can’t help because I’ve been there too. I don’t know what we can do about it when good suggestions go nowhere for long periods of time, perhaps forever. I know I’d like to write a whole list of things I wish I’d known when I started but are written nowhere on this site for people to learn. There are rules nobody tells you about and a guideline that isn’t on the guideline page. Why does everyone have to learn these things the hard way? With so many people working on this page, I just don’t understand it.
My first review is now beyond two months since publishing and not paid (so much for a three week timeline), with a message on my history tab suggesting that mods have not even taken a look at the last verification step I completed over three weeks ago now. And my second review remains wrongfully rejected.
- Ceildric
- Book of the Month Participant
- Posts: 44
- Joined: 30 Nov 2023, 18:26
- Currently Reading: Madrigal's Magic Key to Spanish
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- Reviewer Page: onlinebookclub.org/reviews/by-ceildric.html
- Latest Review: Nimue: Freeing Merlin (Barnes & Noble Edition) by Ayn Cates Sullivan
- Reading Device: B00JG8GOWU
- 2024 Reading Goal: 200
- 2024 Goal Completion: 3%
They are paid. He said as much to me in our conversation on Facebook, and I have also seen an old (2023) thread on his other forum (philosophy) advertising for trainee positions starting at $10 per hour.Alissa Nesson wrote: ↑11 Apr 2024, 15:27 Quick question for you all. Does anyone know what is required to become a member of the support staff? Are there any qualifications needed? Are they volunteers or are they employees? If you have any answers I’m very curious about how they are chosen. Same for administrators, if you know. Thanks!
https://onlinephilosophyclub.com/forums ... p?p=447266