Problems with verification email

[anthonycsheehy]

Hello,

I am having problems receiving the verification email. My provider does not have a junk email folder. It does have a whitelist, but there do not appear to be any details on what email the verification email comes from, so I cannot even whitelist the email to ensure it get's received.

Any help appreciated.


Anthony

[Scott]

Can you not just whitelist onlinebookclub.org?

I will PM you more information.

[exqsmwa]

I haven't received my verification and I have searched my spam mail and my junk mail and put your Club as acceptable mail.
I'm with Centurytel and haven't run into this problem before. I don't know if my vote counts without the verification.

[Scott]

I haven't received my verification and I have searched my spam mail and my junk mail and put your Club as acceptable mail.
I'm with Centurytel and haven't run into this problem before. I don't know if my vote counts without the verification.

@exqsmwa Your vote will not count without the verification.

Are you able to contact Centurytel about the issue? If you get in contact with them, I can help answer any of the technical questions that might have if any.

Alternatively, I can change your email to a different provider who doesn't block our emails.

In any case, I am very sorry for the trouble.

***

This website has over 80,000 members who subscribe to all sorts of different things (e.g. PM notifications, specific subforums, the vote verification, etc.) so it sends out a lot of email. It's not surprise that it can get flagged as spam/junk by some providers, but unfortunately some providers have a user-unfriendly practice of blocking the email all-together instead of putting it into a junk folder and letting the end-user decide who to block and who to white-list. This might not be the case with your provider, @"exqsmwa", but it is the case with many, especially smaller websites or phone companies (as opposed to full-fledged email providers like gmail).