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Verification code [resolved]

Posted: 26 Apr 2023, 11:55
by Bite
Hello why does my phone number verification not working. Instead it is alerting me that I should enter a valid phone number, while it is correctly captured. Thank you in advance

Re: Verification code

Posted: 27 Apr 2023, 06:45
by Melisa Jane
Hi,

Thank you for reaching out. Play send a screenshot of the error message you are receiving when submitting your phone number and I'll advise further.

Thank you.
Melissa.
Official Reviewer Representative

Re: Verification code

Posted: 30 Apr 2023, 11:35
by Bite
Screenshot_20230430-185806.png
Screenshot_20230430-185806.png (95.66 KiB) Viewed 663 times
how can I solve this

Re: Verification code

Posted: 05 May 2023, 04:07
by Melisa Jane
Hi,

Thank you for reaching out. Please do not insert the country code. Instead, write your phone number as 07xxxxxxxx

Thank you.
Melissa.
Official Reviewer Representative

Re: Verification code (Resolved)

Posted: 09 May 2023, 00:24
by Bite
Hey, the same thing happens exactly like shown in the screenshots even after I have removed the country code and written it in the format 0746....

Re: Verification code (Resolved)

Posted: 13 May 2023, 05:17
by Melisa Jane
Bite wrote: 09 May 2023, 00:24 Hey, the same thing happens exactly like shown in the screenshots even after I have removed the country code and written it in the format 0746....
Hi,

Thank you for reaching out. Can you please send a screenshot of the error message you are receiving?

Thank you.
Melissa.
Official Reviewer Representative

Re: Verification code (Resolved)

Posted: 15 May 2023, 00:30
by Bite
This is the error message
This is the error message
Screenshot_20230430-185806.png (95.66 KiB) Viewed 501 times

Re: Verification code (Resolved)

Posted: 18 May 2023, 07:10
by Kirsi Cultrera
Bite wrote: 15 May 2023, 00:30 Screenshot_20230430-185806.png
Hi there,

And thank you for the message. I have escalated the issue to tech support, and I will let you know as soon as I hear back from them.

I hope this helps. Let me know if there's anything else I can do for you.

Thank you, and have a good day,

Re: Verification code

Posted: 18 May 2023, 07:59
by Bite
Thank you I can't wait to hear from you

Re: Verification code

Posted: 21 May 2023, 15:03
by Kirsi Cultrera
Bite wrote: 18 May 2023, 07:59 Thank you I can't wait to hear from you
Hello,

And thank you for you patience with this issue. Please try it now to see if it works.

Let me know how it went or if there's anything else I can do for you.

Thank you, and have a lovely day,

Re: Verification code

Posted: 23 May 2023, 09:27
by Bite
Wow thank you it worked finally.
Thank you so much

Re: Verification code

Posted: 24 May 2023, 06:28
by Kirsi Cultrera
Bite wrote: 23 May 2023, 09:27 Wow thank you it worked finally.
Thank you so much
Hi there,

You are most welcome :tiphat:

Let me know if there's anything else I can do for you.

Thank you, and have a good day,

Re: Verification code [resolved]

Posted: 22 Jun 2023, 02:55
by Bite
Hello there i am wondering why is there delay in payment approvals

Re: Verification code [resolved]

Posted: 22 Jun 2023, 06:19
by Kirsi Cultrera
Bite wrote: 22 Jun 2023, 02:55 Hello there i am wondering why is there delay in payment approvals
Hi there,

And thank you for reaching out. If you are concerned of a specific review, can I get a screenshot of your history page regarding this review? I'd be happy to check its status for you.

Thank you, and have a lovely day,

Re: Verification code [resolved]

Posted: 22 Jun 2023, 11:14
by Bite
Here is a screenshot