Cracked Screen
- mellysw
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Cracked Screen
And today I cracked the screen.
Totally my fault. And I don't have the extended warranty - I never get those things. No problem, I am willing to pay to have it fixed. I call up B&N today, explain my situation, ask how I get it fixed.
It turns out I am in warranty. If I was out of warranty, I could get a lower-priced replacement. But since I am in warranty, but I don't have the extended warranty, they can't do anything.
That's right. Nothing. They won't fix it. At all. No matter that I offer to pay for the replaced screen, as well as for them to fix it. Nope, not gonna do it.
I called two local places that replace screens for laptops, phones, etc. They won't touch my nook.
Has anyone had this problem, and if so, what did you do? I love my nook! I don't want to go to Kindle Fire, but if I can't get it fixed I probably will.
- ALynnPowers
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-- 12 Oct 2014, 23:31 --
That sounds so suspicious.... you are still in warranty but they won't even touch the screen, even if you pay? it sounds like they are just trying to make you pay full priced for a new nook or something. Annoying! I have never had a nook (always been with Kindle since the beginning with no troubles) so I wouldn't know what to do... but I can imagine the frustration.
- Sfarabee
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- mellysw
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This is the most mind boggling thing I have ever run into.
I completely understand I will be paying. I got that. I didn't get the special warranty, and I freely admit the cracked screen is my fault. But at least let me get it fixed!
Gaahhhh!
- Sfarabee
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- ALynnPowers
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- mariana90
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When I cracked my Nook Simple Touch screen, I bought a compatible one from Alibaba and did the replacement myself. It was easy and affordable, and everything's working perfectly fine.
- Juelz1318
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- Manminder
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